Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

• BELLEROPHON HD 2.0
  Organisations in virtually every industry sector rely on their IT systems to conduct business. The IT department?s ability to resolve technology issues and manage the...

• Jitbit HelpDesk 5.4.4
  Jitbit Help-Desk - ASP

• ManageEngine SupportCenter Plus 6.5
  ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and...

• ManageEngine SupportCenter Plus 7
  ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package

• Help Desk Authority (formerly BridgeTrak) 8.1 Build
  Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML...

• Web Tracks 2011 8.0.3
  Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment

• Omnistar Help Desk Software 8.2
  Omnistar Live is a dynamic helpdesk ticket software solution that combines ticket tracking, chat support and knowledgebase management into one centralized user friendly interface. The software includes many value added features to help improve your...

• BridgeTrak Help Desk Software 7.0 Build
  Comprehensive trouble ticket tracking software for help desks and call centers

• Mouse Tracks 2007 6.50
  Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from...

• Trouble Ticket Tracker 2.0
  Features of Trouble Ticket Tracker * Allows users add tickets * Enables users to view tickets raised * Facilitates editing tickets * Shows current status of tickets * Searches tickets by date, issue type, ticket id, and ticket status * Provides admin section to create new users, add new issue status, new tickets, and new priorities * Generates ticket reports Uses of Trouble Ticket Tracker * Allows fast documentation of issues * Enables tracking tickets, routing requests, and managing issues * Improves communication and collaboration * Results in better customer support * Improves turn-around-time for technical and customer support