Network Incident Tracker is a support tool for Network Engineers. It is comprised of incident tracking along with common troubleshooting tools. It is designed to optimize support delivery and leverage thousands of valuable support hours. The tool enables tracking of problem resolution for support cases.

The network support tools include Ping, Traceroute, PuTTY, NSLookup, Wireshark, NetStat, PathPing and Skype. In addition there is a Subnet Calculator, Internet Throughput Test and TCP/UDP port reference. The Cisco specific tools include IOS download, TAC Service Requestor and End of Sale (EoS) reference. It eliminates the frustration with jumping between web pages and remembering commands.

Have the tracker available to document root cause and network problem resolution. Summarize and analyze the pertinent problem resolution information for subsequent reference. Decrease the time spent on support issues and optimize network design.

Advantages:

Quick Launch Common Network Support Tools
Decrease Time Spent Troubleshooting Issues
Identify Support Patterns and Correlations
Pin to Taskbar for Fast Access
Drop Down Menu for Support Groups
Network Support Tools Included

Quick Launch Applications

Ping
Traceroute
PuTTY
NSLookup
Wireshark
NetStat
PathPing
Skype
IOS Download
Cisco TAC
Subnet Calculator
EoS
Speed Test
TCP/UDP Ports
Cisco Support Forum

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